lunatigelPrivacy Policy

This page describes what we collect when you use lunatigel and how we keep that data protected. We take your privacy seriously and handle personal information according to data-protection principles. Our servers may be located outside your jurisdiction, and we process data securely using encryption and access controls.

When you join lunatigel, we collect information necessary to verify your identity, process your payments, and deliver our service. This includes your name, email, phone number, government ID details, proof of residence, and transaction history. We use this data solely to operate our platform, prevent fraud, and comply with anti-money-laundering regulations.

We do not sell your personal information to third parties for marketing purposes. Your data is shared only with authorized payment processors, compliance auditors, and law enforcement when legally required. This policy explains our practices and your rights regarding your information.

Information We Collect on lunatigel

We collect personal information in several categories. When you register, we collect your email address, password, and basic profile details. To complete account verification (KYC), we collect your full name, date of birth, government ID number (passport or national ID card), and a photo of your ID document. We also request proof of residence — a utility bill, bank statement, or similar document issued within the last three months — to verify your address.

When you deposit or withdraw funds, we collect transaction details including the amount, payment method used, timestamp, and destination account information. If you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive a payment confirmation from the provider. For direct bank transfers via mobile banking, local payment, online payment, or e-wallet, we collect your bank account details to process the transfer.

We also collect behavioral data — which games you play, how long you stay on the platform, which sportsbook markets you view, and your general browsing activity on lunatigel. This data helps us improve our platform, detect fraud, and understand user engagement. We do not use this data to profile you for marketing purposes.

How we use your data on lunatigel

We use your personal information for the following purposes:

To verify your identity and complete Know Your Customer (KYC) compliance
To process deposits and withdrawals and reconcile transactions
To prevent fraud, money laundering, and unauthorized account access
To provide customer support and respond to your inquiries
To detect technical issues and maintain platform security
To comply with legal obligations and regulatory requirements in jurisdictions where we operate
To improve our platform and user experience based on aggregate usage patterns

We do not use your data for direct marketing unless you have explicitly opted in. We do not sell your information to third-party marketers, data brokers, or affiliate networks. Your data is retained only as long as necessary to fulfill these purposes or as required by law.

We encrypt your sensitive data

All communication between your device and our servers uses TLS encryption. Your password is hashed and salted; we never store or transmit it in plain text. Payment information is encrypted at rest and in transit.

Third-Party Processors and Data Sharing on lunatigel

We work with trusted third-party service providers who process data on our behalf. Payment processors including mobile banking, local payment, online payment, e-wallet, and your bank receive transaction data to complete deposits and withdrawals. These providers maintain their own privacy policies and security standards. We have contractual agreements in place requiring them to protect your data.

We may also share data with compliance and anti-money-laundering auditors who review our operations to ensure regulatory adherence. These auditors are bound by confidentiality agreements and use your data only for compliance purposes. We do not share data with advertisers, data brokers, or marketing partners without your explicit consent.

If required by law — for example, by a court order, law enforcement agency, or financial regulator — we may disclose your information to authorities. We will notify you of such disclosures unless doing so is prohibited by law.

Cookies and tracking on lunatigel

Our platform uses cookies and similar technologies to remember your preferences and keep you logged in. Session cookies expire when you close your browser. Persistent cookies remain on your device for longer periods to recognize you on return visits. We use these cookies to prevent fraud, analyze user behavior in aggregate, and improve platform performance.

You can control cookie settings through your browser preferences. Disabling cookies may affect your ability to access certain lunatigel features, such as staying logged in across sessions. We do not use third-party tracking pixels for cross-site behavioral advertising.

Regional data considerations: We operate in multiple jurisdictions including Indonesia (Jakarta, Surabaya, Bandung, Medan, Semarang) and other supported regions. Your data may be processed by servers located outside your jurisdiction. By using lunatigel, you consent to this international data transfer.

Your Rights and Data Requests on lunatigel

You have the right to access, correct, or delete your personal data held by us. To exercise these rights, contact our support team with your request. We will verify your identity and respond within a reasonable timeframe. You may request a copy of the data we hold about you, and we will provide it in a portable format where technically feasible.

You have the right to object to certain data processing — for example, if you believe we are using your data for a purpose you did not consent to. You may also request that we restrict processing of your data while we investigate your objection. These rights are subject to limitations imposed by legal and regulatory requirements, particularly anti-money-laundering obligations.

If you wish to close your lunatigel account, you may request account deletion. We will retain certain data as required by law — for example, transaction records for anti-fraud and tax purposes — but we will remove personal identifiers where legally permissible. Deletion requests may take several weeks to process as we verify compliance with regulatory requirements.

Security and breach notification on lunatigel

We maintain technical and organizational measures to protect your data against unauthorized access, alteration, or loss. Our servers use firewalls, intrusion detection, and regular security audits. Our staff access your data only when necessary and under strict confidentiality agreements.

Despite these safeguards, no security system is completely impervious. If we discover a security breach affecting your personal data, we will notify you promptly and notify relevant authorities as required by law. We will provide guidance on steps you can take to protect yourself.

Updates to our lunatigel privacy policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or applicable law. We will notify you of material changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use of lunatigel after such updates constitutes your acceptance of the revised policy.

We at lunatigel are committed to handling your data responsibly. Your privacy and security are fundamental to how we operate. If you have questions about our privacy practices, our data handling procedures, or how to exercise your rights, contact our support team. We remain transparent about our data collection and use, and we welcome your inquiries.